Placing an order

Do you have Jewlr stores I can visit?
Jewlr is a new kind of jewellery company designed specifically for online shopping. We do not have any physical stores. Online you can create and visualize the jewellery you personalise and then you can...
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When Will My Order Be Processed?
Orders are put into our production schedule as soon as the orders is placed. Once your order is placed, you will receive an Order Confirmation email almost immediately. This email confirmation will...
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Do You Put The Purchase Receipt In The Box?
There are no receipts put in the box so that it can be shipped directly to someone as a gift. The only receipt you will receive is by email with the order confirmation email....
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Why Was My Coupon Not Applied To My Order?
Coupons are applied to all Jewlr purchases in your cart except for add ons such as photo boxes, gift wrap or premium gifts.
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What Are Add-On Or Bundle Items?
Add ons and bundled items are optional, and are available to you at checkout because of the special item you are purchasing.
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Will The Code Be Applied To Items On Sale?
Yes - Promo codes are applied to items on sale.
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What Is Buy More Save More?
We will apply an additional 5% discount to all items in your cart when you buy more than 1 item.
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How Can I Buy From Jewlr During The Pandemic?
Jewrl is an online jewellery retailer so you can continue to shop online at www.jewlr.com.au. All items that are available will be listed on our site for you to browse, personalise and order safely and...
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Are You Still Accepting And Delivering New Orders?
We continue to fulfill orders but in order to play our part in reducing the spread of COVID-19 and keep our employees & their families safe, we have temporarily reduced our operations. All products...
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Will My Ring Look Exactly Like The Preview Image?
When you personalise an item on Jewlr, you will see a preview of your item with your selected options. This preview is intended to give you an idea as to what your item will look like so there are no...
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Can I Change My Shipping Address?
If your order has not yet shipped then you can make a change to the address where your order should be delivered. To update your shipping address please click here. If the order has already been...
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How Do I Redeem My Jewls
Using your Jewlr Rewards Points towards a purchase is an easy process. Once you reach a minimum of 3,000 Jewls, you have the option to redeem them at checkout and apply the value to your order. To...
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How Do I Check My Order Status If I Don't Know My Order Number?
If you need assistance finding your order number, please contact our customer support agents with the full name, phone number, and shipping address associated with the order. We will then be able to...
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How Can I Reorder An Item?
If you wish to reorder a piece of jewellery you have purchased or re-create one you have received as a gift, please contact us at customerservice@jewlr.com, and our customer service agents will be...
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How Do I Check My Order History?
You can view your order history by logging into your account. To log into your account, click on the login icon in the top right corner of your screen and fill in your login information. Once you...
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Can I Make A Change To My Order?
Yes - you can make a change to your order and it's easy to do. If your order is still in production If your order is still in production and has not yet been packaged or shipped then you can make a...
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Do You Have A Jewlr Credit Card?
Jewlr offers a Jewlr E-Gift card which is an electronic gift card that can be used online at Jewlr. It is the convenient and easy gift to give when you’re late or when you just don’t know what to...
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Do you accept cash or cheques?
Our payment options include Visa, Mastercard, and PayPal. We do not accept cash, cheques, nor Cash on Delivery.
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Can I Place An Order Over The Phone?
The best way to place an order is online so you can see your personalised item. If you are having trouble, please call our Customer Service line at 1800-152-125 where our team will be able to help...
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What Type Of Payment Do You Accept?
Our payment options include Visa, Mastercard, and PayPal. If you wish to pay with multiple credit cards, please call our customer service and our team can assist you....
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